Natural Eye Care

Returns policy

• Dispatch: Within 24 Hours
• Cash on delivery might be available
• Easy 7 days exchanges

Shipping policy

Shipping Policy

Welcome to TING! We are dedicated to providing you with a seamless shopping experience. Below you will find information about our shipping policies. If you have any questions, please don’t hesitate to contact us.

Shipping Methods & Delivery Times

We offer a range of shipping options to suit your needs. Delivery times are estimates and can vary based on your location and the shipping method selected. Please refer to the options available at checkout for specific delivery times.

1. Standard Shipping
   - Delivery Time: 5-7 business days  
   - Cost: Calculated at checkout based on weight and destination

2. Expedited Shipping
   - Delivery Time: 2-4 business days  
   - Cost: Calculated at checkout based on weight and destination

Processing Time

All orders are processed within 1-2 business days. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances. Orders placed on weekends or holidays will be processed on the next business day.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

Shipping Costs

Shipping costs are calculated based on the weight of your items and the destination address. The total shipping cost will be displayed at checkout before you complete your purchase.

International Shipping

We currently offer no international shipping to select countries. 

Shipping Restrictions

We have certain restrictions on shipping to remote or rural areas. If you have any questions about whether we can ship to your location, please contact us before placing your order.

Address Accuracy

Please ensure that you provide accurate and complete shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize there is an error in your shipping address, please contact us as soon as possible.

Order Issues

If you experience any issues with your shipment, such as a lost or damaged package, please contact us immediately. We will work with you to resolve any problems as quickly as possible.

Returns & Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Thank you for shopping with TING! We appreciate your business and are here to assist you with any questions or concerns you may have.